> For the complete documentation index, see [llms.txt](https://kb.bevica.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://kb.bevica.com/documentation/guides/paid-reserves-and-fine-wine/cancelling_paid_reserves.md). # Cancelling Paid Reserves Cancel Paid Reserves and reverse allocations when required. {% hint style="info" %} Bevica Fine Wine is a separate extension. Please contact your system administrator or your TVision contact if you would like further information or would like to install Bevica Fine Wine. {% endhint %} If a mistake has been made creating a paid reserve or the customer has changed their mind you can cancel existing paid reserves. {% hint style="warning" %} **Prerequisites** Set up inventory, purchase and sales processing. Set up paid reserves. {% endhint %} ### Cancelling Paid Reserves There are two ways you can cancel a paid reserve: * **Sales Return Order.** Where you want to credit the customer and return the stock back into inventory. * **Paid Reserve Journal.** Where you don't need to credit the customer. This can be done for a single customer or across all customers. ### Sales Return Order 1. In the ![Search (Tell me) icon](https://2932934759-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfUgpGDVvyqBWVvwVIy9a%2Fuploads%2Fgit-blob-d08791d5454211f4ad6c103dcb698478e14f0cc7%2FdKPGitEb17I4A1Iwo7v5SDA9S3XWT-BDcQ.png?alt=media) button, search for **Sales Return Order.** 2. Once the page is open, create a new order. Select the **Customer No.** as normal. Then, make sure the **Location Code** reflects where the goods are currently stored and whilst the **Ship-to** is not used for delivery purposes it needs to be a Ship-to with the correct **Duty Status** for the credit. Then, to cancel one or more paid reserve quantities: 1. Select **Home** on the document ribbon and **Get Paid Reserves to Cancel.** 2. The **Paid Reserve Selection** page will appear, find or search for the Paid Reserve record you want to credit and enter a quantity in the **Quantity Selected** column. 3. Click OK to copy the line(s) back onto the **Sale Return Order lines**. {% hint style="info" %} Note Multiple lines can be selected by clicking the Paid Reserve No. column's **Show more Options** and after marking multiple lines clicking **Autofill Quantity Selected** on the page ribbon. {% endhint %} Each new line will populate the **Transaction Type** to **Cancel Sales Into Reserve** and the **Unit Price** value copied from the Unit Price value on each respective paid reserve record. To complete the credit **Release** the order. When ready, **Post** the order, this will create standard credit posting records plus additional Paid Reserve postings. On Receipt Bevica will remove the Paid Reserve quantity from the customers account and put the quantity back into inventory where it can be resold. Record(s) will be created in the following areas: * Posted Return Receipt & Posted Credit Memo * Customer Ledger Entry & Detailed Cust. Ledger Entry * GL Entries * VAT Entry * Item Ledger Entries & Value Entry * Paid Reserve Entry {% hint style="info" %} Note After posting the Sales Return Order, if the stock should not be available in inventory, create and Post a **Negative Adjustment** Item journal line to remove the stock. {% endhint %} ### Paid Reserve Journal - single customer 1. In the ![Search (Tell me) icon](https://2932934759-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfUgpGDVvyqBWVvwVIy9a%2Fuploads%2Fgit-blob-d08791d5454211f4ad6c103dcb698478e14f0cc7%2FgXqRAt0tUUDcopAnfmaO3Z3ais25xmiG7w.png?alt=media) button, search for **Paid Reserve Journal.** 2. Once the page is open, populate the **Source No.** with the customer whose reserves you want to cancel. 3. Select **Process** on the journal ribbon and **Get Paid Reserves to Cancel.** 4. The **Paid Reserve Selection** page will appear, select Edit List, find or search for the Paid Reserve record you want to cancel and enter the **Quantity** to cancel. 5. Click OK to copy the line(s) back onto the **Paid Reserve Journal lines**. Each journal line will set **Entry Type** to **Cancel Sales Into Reserve.** When ready, **Post** the journal, this will remove the Paid Reserve quantity from the customers account but not put the quantity back into inventory. Record(s) will be created in the following areas: * GL Entries * Item Ledger Entry & Value Entry * Paid Reserve Entry ### Paid Reserve Journal - across all customers 1. In the ![Search (Tell me) icon](https://2932934759-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfUgpGDVvyqBWVvwVIy9a%2Fuploads%2Fgit-blob-d08791d5454211f4ad6c103dcb698478e14f0cc7%2FgXqRAt0tUUDcopAnfmaO3Z3ais25xmiG7w.png?alt=media) button, search for **Paid Reserve Journal.** 2. Select **Related** on the journal ribbon, **Get Paid Reserves to** then **to Cancel (All)**. 3. The **Paid Reserve Selection** page will appear, select Edit List, find or search for the Paid Reserve record/s you want to cancel and enter the **Quantity** to cancel. Alternatively you can filter the list, highlight all records in the filtered list and select **Autofill Quantity Selected** in the ribbon. Or just highlight all records in the list and select **Autofill Quantity Selected** if you want to cancel all paid reserve records. 4. Click OK to copy the line(s) back onto the **Paid Reserve Journal lines**. Each journal line will set **Entry Type** to **Cancel Sales Into Reserve.** When ready, **Post** the journal, this will remove the Paid Reserve quantity from the customers account but not put the quantity back into inventory. Record(s) will be created in the following areas: * GL Entry * Item Ledger Entry & Value Entry * Paid Reserve Entry ## Returning a Shipped Paid Reserve There are a few options for returning a previously shipped Paid Reserve, depending on the desired outcome. #### Paid Reserve Journal If the Paid Reserve has been withdrawn in error and needs to be returned into reserve, a [Paid Reserve Journal](/documentation/guides/paid-reserves-and-fine-wine/importing_paid_reserves.md#paid-reserve-journal) can be used with the entry type Stock into Paid Reserve to correct the Paid Reserve inventory. This will not issue any credits onto the customer account. #### Item Journal If the item needs to go back into free stock inventory, an [Item Journal](/documentation/guides/items-and-inventory/adjusting_inventory.md#item-journal) should be used to adjust inventory. This will not adjust any Paid Reserves or apply any credit to the customers account. #### Sales Credit Memo If a customer requires a credit value for the Paid Reserve, a Sales Credit Memo should be used. This will not have any impact on inventory or Paid Reserve stock. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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